Privacy policy
So Hot Right Nail are committed to respecting and protecting your privacy. The purpose of this privacy notice is to inform you about how we collect and process your personal data through this website or when you make a purchase from us.
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information)
Records of your interactions with us (e.g. if you contact us or interact with us on social media)
Information you provide us when you enter a competition or participate in a survey
Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site.
What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
To fulfill your order and maintain your online account
To manage and respond to any queries or complaints to our customer service team
To improve and maintain the site, and monitor its usage
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so
For security purposes, to investigate fraud and where necessary to protect ourselves and third partiesTo comply with our legal and regulatory obligations
Marketing
We like to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you. If you no longer want to receive marketing communications from, you can change your preferences at any time by contacting us or clicking on the ‘unsubscribe’ link in any email. If you unsubscribe from marketing, please note we may still contact you with service messages regarding your order.
Who do we share this personal data with?
We share customers’ personal data with third parties in the following circumstances:
With other companies in our group of companies, as necessary to operate the site
With our suppliers and service providers working for us, e.g. payment processors and delivery companies
With our professional and legal advisors
With third parties engaged in fraud prevention and detection
With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request
Otherwise where we have your consent or are otherwise legally permitted to do so
Storage and Retention
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
Security
This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel. Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Your rights
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data. You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data please contact us. You are also entitled to contact your local supervisory authority for data protection.
Last Revised: February 2023